RETURN POLICY

Effective Date: September 10, 2026

At Zavryalabs, we want you to be completely satisfied with your jewelry purchase. If you are not entirely happy with your order, we are here to assist you with our straightforward return and refund framework.

  1. Eligibility for Returns: To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging (including branded boxes or protective pouches). Items that show signs of wear, damage, or alteration will not be accepted for return or refund.

  2. Return Process & Designated Location: All approved returns must be shipped back to our designated return location. To initiate a return, you must contact our customer service team at service@myviorza.com within our designated return window, providing your order number and the reason for the return. Our support representatives will provide you with the correct return authorization and the exact designated return address. Please note that customers are generally responsible for return shipping costs unless the item arrived damaged or defective.

  3. Refunds: Once your returned item is received, inspected, and verified at our designated location, we will process your refund. A credit will automatically be applied to your original method of payment within a specified number of business days. Original shipping fees are non-refundable.